Pinnacle Lab Quality

Recommended Associations/Agencies


American Society for Quality 


Clinical and Laboratory Standards Institute


International Organization for Standardization


American Association for Clinical Chemistry - AACC has a Management Sciences and Patient Safety Division


American Society for Clinical Laboratory Science - ASCLS has a patient safety committee 


Clinical Laboratory Management Association - CLMA has a Body of Knowledge (BOK) for lab managers and many quality related education opportunities


National Association for Healthcare Quality 


Institute for Healthcare Quality 


National Institute for Standards & Technology - Malcolm Baldrige National Quality Award

Recommended Quality Certificate Programs

Lab Quality Management Systems (LQMS) Certificate of Achievement

CLSI Online Program

Implementing the Cost of Quality Certificate Program

CLSI Online Program

AACC Certificate Programs

AACC offers many great online programs including Regulatory for Clinical Laboratory Compliance, Patient Safety Essentials and  courses on Lab Management.

Licensure & Accreditation Links

CLIA Regulations

Clinical Laboratory Improvement Amendments


College of American Pathologists Laboratory Accreditation Program 


Commission on Office Laboratory Accreditation  


The Joint Commission


New York State Department of Health - Clinical Laboratory Evaluation Program (CLEP)


California Department of Public Health - Lab Field Services Department


Maryland Department of Health


State of Rhode Island Department of Health 


Florida Agency for Health Care Administration


American Association of Blood Banks


American Association for Laboratory Accreditation 


American Society for Histocompatibility and Immunogenetics 


Pennsylvania Department of Health

CAP 15189

Accreditation to the ISO 15189 program offered through the CAP

FDA CLIA Database

Not a licensure/accreditation link, but provides useful info about test categorization.

Recommended Quality Standards & Guidelines

ISO 15189:2012

The international gold standard for quality and competence in the clinical laboratory


 Quality Management System: A Model for Laboratory Services, 4th Edition

Baldrige Excellence Framework

Gold standard in Performance Excellence

Recommended Laboratory/Quality Conferences

Lab Quality Confab

AACC Annual Meeting

ASCLS Annual Meeting

CLMA KnowledgeLab

More Good Stuff

HQ Essentials

HQ Essentials: Competencies for the Healthcare Quality Profession

ASQ Certifications

Including varying levels of Six Sigma and Quality Auditor certification.

CPHQ Certification

Certified Professional in Healthcare Quality by National Association for Healthcare Quality

Become a Baldrige Examiner

Free Baldrige Excellence Builder

WHO LQMS Handbook

Free ARUP Webinars

Compliance Software

I have used Omni-Assistant by AP Next at multiple laboratories. I have found it to be user friendly, cost effective and customizable. I have used and recommend their document control and event management modules. (Not a paid endorsement)

CAP Competency Assessment Program

 I have used this program in multiple labs for training delivery/tracking and competencies. I recommend it, as it is cost effective, user friendly and has great preloaded content available.  (Not a paid endorsement)

State, Local, and Regional Baldrige-Based Award Programs

Find out how you can volunteer or apply with a Baldrige based program in your state

CLIA Brochures

Useful brochures on topics such as Lab Director Responsibilities, Proficiency Testing, IQCP and Competency Assessment

IHI Open School

Free online quality training for Healthcare Professionals

Free CAP Inspector Training


CAP Focus on Compliance Webinars

WHO Laboratory Quality Management Training Toolkit

Regis University Health Care Quality and Patient Safety Graduate Certificate Program

Outcome Engenuity

On this site you can find Just Culture, Root Cause Analysis and High Reliability Organization training and info among other great materials and education.

National Graduate School for Quality Management

AACC Management Sciences and Patient Safety Division

ASCLS Patient Safety Committee

Westgard QC